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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tina Benefield

October 4, 2024

5  out of  5
rating by Tina Benefield
"Great experience"
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Ja Banny

October 4, 2024

5  out of  5
rating by Ja Banny
"They are so sweet & super friendly! 👌"
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Axel Chacon

October 3, 2024

5  out of  5
rating by Axel Chacon
"Outstanding service and great attitude!"
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JeriBeth Bice

October 1, 2024

5  out of  5
rating by JeriBeth Bice
"Hershel was AMAZING and got me squared away with so much more than I expected just updating my policy. Keep up the great work!"
We responded:
"Thank you for leaving such a fantastic review! We're delighted to hear that Hershell went above and beyond to ensure you were taken care of. Providing exceptional service and exceeding customer expectations is something we strive for, and we're glad that Hershell was able to deliver. We appreciate your kind words and look forward to continuing to provide great service to you in the future."
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Erin Beasley

September 27, 2024

5  out of  5
rating by Erin Beasley
"Such a great experience with Hershell Durham and Jonathon Burgett today! They are the epitome of professionalism, efficiency, and were very attentive to my questions and concerns. HIGHLY RECOMMEND this agency and their entire staff!"
We responded:
"Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that your experience with Hershell Durham and Jonathon Burgett was exceptional. They take great pride in providing professional and efficient service while being attentive to customers' questions and concerns. We appreciate your recommendation and look forward to serving you again in the future."
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Lori Justice

September 27, 2024

5  out of  5
rating by Lori Justice
"Very nice and friendly very professional"
We responded:
"We are so happy that you've had such a positive experience with our office! "
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bailee sims

September 27, 2024

5  out of  5
rating by bailee sims
"I am very new to dealing with insurance on my own. Hershel was very great at explaining what I need and why. He went over many different options and was able to find me better coverage with a much lower rate. Talking with him felt more like talking to someone who actually cared rather than someone just trying to get my sale. I will recommend him time and time again!"
We responded:
"Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and recommendation. We are delighted to hear that Hershell was able to provide you with a great understanding of your insurance needs and options. Our team takes pride in providing personalized service and ensuring that our clients feel cared for throughout the process! "
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Rusty Rogers

September 20, 2024

5  out of  5
rating by Rusty Rogers
"Hershel was great to work with. Reviewed policy and provided options. Very professional and courteous. Highly recommend Kim Lee Agency"
We responded:
"Thank you so much for your review! "
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Barron Taylor

September 17, 2024

5  out of  5
rating by Barron Taylor
"I spoke with Monica she was able to save me money AND get me better coverage! She made everything so simple and explained it so well. She also taught me about the importance of life insurance. I'd definitely recommend these people for any of your needs."
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Lara Compton

September 16, 2024

5  out of  5
rating by Lara Compton
"Great team and service! Highly recommend!"
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Tesla Simpson

September 9, 2024

5  out of  5
rating by Tesla Simpson
"Cynthia was very helpful at explaining some areas to me I didn’t fully understand. I’m saving $80 a month for better coverage. Highly recommend!"
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Paul Socie

August 30, 2024

1  out of  5
rating by Paul Socie
"Curtious and kind in the beginning, which lasted as long as the underwriting did. Soon after, I received a cancelation for their lack of expediance or return response for an unexplained additional amount applied to a policy that was paid in full on day one. To add insult to injury, they changed my agent without my consent pushing me to further question their ability or sincerity to customer service. I was happy to let sleeping dogs lay, that they chose to kick and in, so it reminded me of this solicited review that I am now updating to reflect their actions, rather than my opinion."
We responded:
"Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with our office. Providing courteous, knowledgeable, and helpful service is important to us, and we are glad to know that we met your expectations. We appreciate your choice to trust our office over others in the area. We will pass along your kind words to Johnathan, and we are glad that his courtesy call made a positive impact. If there is anything else we can assist you with, please don't hesitate to reach out. Thank you again for your support and feedback! "
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Brittni Pullen

August 20, 2024

5  out of  5
rating by Brittni Pullen
"Hershell is amazing. He’s very professional, personable, and easy to work with!"
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Matthew Johnston

August 8, 2024

5  out of  5
rating by Matthew Johnston
"Team here is very professional! Would absolutely recommend them if you want a local agency that cares about you."
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David Bearden

August 5, 2024

5  out of  5
rating by David Bearden
"Very friendly office. Monica was very knowledgeable and helpful throughout the process"
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Caitlin Buchanan

August 5, 2024

5  out of  5
rating by Caitlin Buchanan
"It's been a great experience with State Farm. Jonathon is very knowledgeable, professional, and friendly. I highly recommend State Farm. All the staff there is great!"
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Cristin Parrott

August 5, 2024

5  out of  5
rating by Cristin Parrott
"I have been dealing with Jonathon for years. Wonderful sercive, super friendly, and knows his stuff. Always has an answer or finds you one if he doesn't know. Really great guy."
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Evangelina Quintana

August 5, 2024

5  out of  5
rating by Evangelina Quintana
"Love! Hershell is very friendly and professional. Got me the best deal!"
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Brennan McCullough

August 5, 2024

5  out of  5
rating by Brennan McCullough
"I have always enjoyed incredibly professional and informative conversations with Monica about my insurance options and exactly what I need to make sure my family is taken care of. I don't know where my family would be without her."
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Whitney Martinez

August 5, 2024

5  out of  5
rating by Whitney Martinez
"Jonathon has consistently delivered exceptional service as my insurance agent. He responds promptly to any inquiries I may have, providing me with peace of mind and confidence in my coverage."
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Lisa

August 2, 2024

5  out of  5
rating by Lisa
"Great Job Seth"
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Brad Bryant

July 23, 2024

5  out of  5
rating by Brad Bryant
"Hershell was very helpful and answered all the questions I asked and didn’t pressure me to close the deal but we did because they had the best package for my house and vehicles."
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Tara Keith

July 20, 2024

5  out of  5
rating by Tara Keith
"Hershell always goes above and beyond to help me when I call. I love that he proactively communicates, always keeping me in the loop about what's going on."
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Kelsey Lowery

July 20, 2024

5  out of  5
rating by Kelsey Lowery
"I’ve used State Farm for so many years and will continue to do so. Monica is the best agent! She has always helped me with all of my questions! Call her and let her quote you for some insurance! Everyone at the office is super sweet!"
We responded:
"Thank you for your loyal support and for taking the time to share your positive experience with Monica and the State Farm office. We're thrilled to hear that she has consistently provided excellent assistance and that you've had such a positive experience with the entire team. We truly appreciate your kind words and look forward to continuing to serve you for many more years to come. Don't hesitate to reach out if you have any further questions or insurance needs."
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Shaelie Price

July 19, 2024

5  out of  5
rating by Shaelie Price
"Monica has been so helpful with my insurance needs. She is knowledgeable and so so nice! Customer service is top notch here."